We worked with a brick and mortar retail chain with several stores country wide. We helped them address their challenge of identifying and developing high potential talent, by conducting business simulations that assessed employees across key business leadership success factors.

Situation

The client, a brick-and-mortar retail chain with multiple stores across the country, was facing a critical challenge in the identification and development of high potential talent.

Action

We customized business simulations that serve as a leadership lab, assessing their employees in the context of success factors required for the business and within the industry. Through the simulation, observing participants make decisions within a true market context, provided insight into business leadership success factors, including- strategy development, data analysis, industry and market savviness, customer centricity, critical thinking, collaboration and more. The feedback provided throughout the simulation introduced participants to concepts and provided them with actionable tools that they could apply in the workplace.

Outcome

Post the success of the high-potential talent center, the client organization engaged with us for frontline, customer-facing roles which are characterized by high volume and high turnover (such as sales or customer service), as finding the right people with the right skills for the role was critical. Our design of the selection techniques provided consistent assessment of applicants resulting in the selection of individuals who displayed the organization’s capability to execute. Our highly realistic assessment experiences also provided participants with an accurate understanding of the role, organization and industry, which ultimately led to stronger engagement, productivity and retention.