Since 1973 a large and reputed Research & Development Centre in Bengaluru has played a crucial role in building this capability, creating products and solutions that sustain the organization's competitive advantage. This organization focuses on its integral part in keeping themselves future-ready and driving game-changing businesses of the future. It also reflects the Centre's new mandate to go beyond supporting and improving existing products and services, and creating innovations that not only meet but also anticipate customer needs.

Situation

This organization was facing a major business transformation with a need to operate as one shared enterprise team, unified under the same strategy. There was a need to support the organization in operationalizing new, focused strategies to support business continuity. However, it became clear that to effectively deliver on their mission, the teams across the organization first needed to better understand the need for this new strategy, what it entailed, and what it would mean to start operating more cohesively. We partnered closely with a group of key leaders who represented the perspectives of their functional domains to help articulate the strategy and support leadership in bringing it to life within the organization.

Action

We conducted diagnostics by speaking with employees in every region across the organization to understand where people were in this change journey. We partnered with leaders to articulate what they were trying to accomplish, define why they wanted to accomplish it, what their strategy would enable if successful, and what it would mean for the people in their organization. We had a collaborative process with organizational leaders to identify and enact a number of operational changes needed to meaningfully implement the strategy. This included establishing a governance council with accountability for delivering on the strategy, building processes and systems for integrated planning and communication, and setting up a new, integrated team responsible for operational strategy implementation.

Outcome

Through shared visibility, alignment, and ownership of a common strategy, the organization is working together in a much more integrated way. They have a shared understanding of the different functions and the potential impact they can have as individuals and as a collective, when they continue to work as one enterprise team.