Our longest standing client is a retail Jewellery company with a rich heritage spanning over 150 years. They have transcended and evolved over time, keeping themselves up to date and contemporary as an organization. They have housed talented and capable people over the years and are currently in the quest to groom successors for important positions within the company. Along with this, they required our assistance to make their people processes more efficient and enhance employee capabilities. We are currently engaged with their largest showroom, with over 350 employees. Just having finished a yearlong talent management project, we are now looking to develop their competency framework.

Situation

There wasn’t incentive within the organization for managers to engage with each other, or spend time focusing on the big-picture aspects of their jobs.

Action

We worked closely with the company’s leadership to develop a learning program (comprising live sessions, on-demand learning, and platforms for connection) - to create a culture where manager engagement and development is supported, and managers are empowered to drive positive change in the organization through their role as people managers.

Outcome

• developed the programmed curriculum on a rolling basis to address the specific needs of the organization and its people, so that all content is timely and relevant (instead of using an off-the-shelf program)
• Made this training program mandatory for all managers (and including the MD in videos for the live sessions and in discussions after each session) showed that senior leadership truly believed in and were committed to this program - which created greater accountability around it
• created a program based on deep thinking, learning together, and continuous growth, instead of a program that is one-directional and overly instructive/tactical
• worked closely with the HR team to have deeper insight into the organization and the needs of its managers and teams, and had them directly involved in facilitating the sessions and representing the program to boost senior leader engagement and buy-in
• created emotionally compelling visuals and experiences to boost learning and improve retention