We worked with a client that is a multinational engineering and technology company. In India, they have grown over the years, to be a leading supplier of technology with services in several areas like Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. This client started an organizational transformation process with a desire to achieve an integrated system with a clearly articulated vision, mission, and set of values. We worked with them to design, develop, implement and measure interventions to help them transform their organizational culture and attain their desired vision.

Situation

The client, a full spectrum Engineering Services system, started a successful organizational transformation process by equipping their leaders with the skills to align strategy, model core values, groom talent, and create change within various levels of the organization. The client’s goal of achieving an integrated system with one clearly articulated vision, mission, and set of core values, required leaders to commit to intentionally adopting new ways of developing leaders at the individual, team, and organizational levels.

Along with extensive growth, the engineering industry had faced numerous changes within the context of pending economic reform requirements. In lieu of such change, the leaders at the client organization recognized the power and value of moving toward their vision of the organization. This vision would enable the client to be an organization that develops leaders at all levels to have the essential skills, knowledge, and abilities needed to navigate and adapt to an ever-changing industry.

Action

As a result of the client organization’s rapid growth, leaders at all levels had to learn to lead large teams of employees hailing from different organizational cultures. At the same time, leaders had to navigate new policies and procedures, which changed the existing methods of providing service to their customers. The lack of integration across the organization resulted in a variety of challenges, impacting quality of service, costs, and ability to innovate. Employee, and customer satisfaction levels were not meeting expectations and needed improvement. In order to continue to meet quality standards in an ever-changing environment, leaders needed to focus on leading with agility and managing change exceptionally well. Together, with their internal team we partnered and consulted with the client organization, to develop a plan to evolve the culture of the organization to excel in a changed environment.

Outcome

While transforming organizational culture can be a time-intensive and difficult process, we worked to design, develop, and supervise the implementation and measurement of the effectiveness of a unique leadership development methodology aimed at creating highly effective leaders capable of achieving the full potential of the organization and attaining its vision.